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Specific Error Numbers
For Star Trader and Go Gecko users only: Please view the VIDEO TUTORIALS relating to this topic for further guidance and information
#1 How do I resolve the error 3704, "Operation is not allowed when the object is closed"?
#2 When I try to install the trading program CD, I get an error 2889? What should I do?
#3 On trying to open the program, I get an error 3706, "Provider cannot be found it may not be properly installed". What should I do?
#4 I get an error 2147467259, "Invalid argument" when downloading Data Files. What should I do?
#1 How do I resolve the error 3704, "Operation is not allowed when the object is closed"?

Make sure that the your trading program is closed, and perform the following:

  • Place the trading program CD in the drive and cancel any installation that starts.
  • Open MY COMPUTER from the desktop.
  • Then RIGHT CLICK on the trading program CD drive and click on OPEN.

On the trading program CD there is a directory called Support. This directory contains a lot of support files that can be reinstalled. They may have been accidentally deleted or a program may have written over files that are used by the Trading Program.

  • Find and run the file called jet40sp3_comp.exe file by double clicking on it.
#2 When I try to install the trading program CD, I get an error 2889? What should I do?

You need to run Internet Explorer 6 set up from the trading program CD. To do this, perform the following:

  • Place the trading program CD in the drive and cancel or close any installation window that starts or opens.
  • Open MY COMPUTER from the screen of your computer. Your desktop is where you can see all of the icons, when your computer first opens.
  • Then RIGHT CLICK on the trading program CD drive and click on OPEN.
  • Double click on the IE6-SP1 Install folder and then double click on the file iesetup.exe.

This will start the installation for you.
#3 On trying to open the program for the first time, I get an error 3706, "Provider cannot be found it may not be properly installed". What should I do?

Please follow these instructions. Make sure that the your program is closed.

  • Place the trading program CD in the drive and cancel any installation that starts.
  • Open MY COMPUTER from the desktop.
  • Then RIGHT CLICK on the trading program CD drive and click on OPEN.

On the trading program CD there is a directory called Support. This directory contains a lot of support files that can be reinstalled. They may have been accidentally deleted or a program may have written over files that are used by the Trading Program.

  • Right click on this folder and click on Copy.
  • Now close the My Computer window.
  • Right click on the desk top
  • Then click on Paste.
  • Double click the Support folder.
  • Locate a file called MDAC_27, and double click on it to run it. ( if using Windows XP, please MDAC_28 )
  • Now locate the file called JET40Sp3_Comp and double click to run it.

When completed, the Trading Program is ready to try again.
#4 I get an error 2147467259, "Invalid argument" when downloading Data Files. What should I do?

Via the Help Desk or Support tab, click the Maintenance button and then click the Optimise Database Button. When this has completed, Shutdown the program and re-open it again, or click the Refresh Price Data Dates button. Now you can Resume the download operation.
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